Frequently Asked Questions (FAQ)

Welcome to the Lady Activewear Help Center. Here, you’ll find answers to the most common questions about our products, services, and policies. We aim to provide a seamless and enjoyable shopping experience, and we hope this resource assists you. For further assistance, please visit our dedicated customer service pages.

General Questions

What is Lady Activewear?
Lady Activewear is an online destination dedicated to offering a curated selection of high-quality activewear and lifestyle apparel. We focus on delivering pieces that blend performance, style, and comfort for everyday movement and beyond.

Where is Lady Activewear based?
We operate as a global online store, serving customers internationally. Our operations and warehouse are centralized to ensure efficient processing and delivery of all orders.

Is my personal and payment information secure on your site?
Absolutely. We take data security very seriously. Our website uses industry-standard Secure Sockets Layer (SSL) encryption technology to protect all transactions. Your personal and payment details are processed securely, and we comply with all relevant data protection regulations. You can review our comprehensive Privacy Policy for more detailed information on how we handle your data.

Ordering & Payment

How do I place an order?
Simply browse our collection, select your desired items and sizes, and add them to your shopping cart. Proceed to checkout, where you will be guided through entering your delivery details and selecting a payment method. You will receive an order confirmation via email once your purchase is complete.

What payment methods do you accept?
We accept most major credit and debit cards, including Visa, Mastercard, and American Express. We also offer various secure digital payment options, which will be displayed for you during the checkout process.

How will I know if my order is confirmed?
Immediately after placing your order, you will receive an automated order confirmation email. This is your receipt and confirms we have received your order. Please ensure your email address is entered correctly. If you do not see this email, kindly check your spam or junk folder.

Can I modify or cancel my order after placing it?
We strive to process orders quickly to get your items to you as soon as possible. Therefore, we can only modify or cancel an order if the request is received before it has entered the packing and dispatch stage. Please contact our customer service team immediately through the website if you need to make a change. We will do our best to assist you.

Shipping & Delivery

Where do you ship?
We offer international shipping to numerous countries. The complete list of available destinations is dynamically shown at checkout based on your shipping address.

What are my delivery options and how much does shipping cost?
We partner with reliable courier services to offer several delivery options. The exact shipping methods available, along with their associated costs and estimated delivery times, are calculated in real-time based on your delivery address and will be clearly displayed before you finalize your order at checkout.

How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier’s tracking portal. You can use this to follow your package’s journey in detail.

My tracking information hasn’t updated. What should I do?
Carrier scans can sometimes be delayed, especially during high-volume periods or immediately after dispatch. Please allow 24-48 hours for the tracking information to become active. If it remains unchanged after this time, please reach out to us via the customer service pages, and we will investigate with the carrier on your behalf.

Returns & Exchanges

What is your return policy?
We offer a straightforward return policy. Items must be returned within our specified return window (please refer to our Return Policy page for the exact duration), unworn, unwashed, and in their original condition with all tags attached and in the original packaging.

How do I start a return or exchange?
The return process is managed digitally for your convenience. Please visit the Returns section of our website to initiate a request. You will receive step-by-step instructions and a return authorization. Note that return shipping costs are generally the customer’s responsibility unless the return is due to an error on our part or a defective product.

How long does it take to process a refund?
Once we receive your returned package at our warehouse, our team will inspect the items. Upon approval, your refund will be processed promptly. It can then take several business days for the refund to be reflected in your original payment account, depending on your bank or card issuer’s policies.

Do you offer exchanges?
To ensure you receive your new item as quickly as possible, we handle exchanges by processing a return for the original item and a separate new order for the desired item. This allows you to use any available promotions for your new purchase and provides you with full tracking for both transactions.

Products & Sizing

How do I find the right size?
We provide a detailed size guide for each product on its individual product page. We recommend carefully reviewing the specific garment measurements and comparing them to your own for the best fit. As styles may vary, please consult the guide for each item you are interested in.

Are your products true to size?
Our sizing is designed to be consistent and true to the measurements provided in our size guides. Customer reviews on product pages can also offer valuable, real-world insights into fit from other shoppers.

How should I care for my Lady Activewear garments?
To ensure the longevity, color, and performance of your activewear, please always follow the care instructions on the label inside the garment. Generally, we recommend washing similar colors together in cold water, avoiding fabric softeners, and laying items flat to dry or tumble drying on a low setting.

What if I receive a damaged or incorrect item?
We apologize for any inconvenience. In the rare event that an item arrives damaged or is not what you ordered, please contact our customer service team immediately through the website. We will arrange a prepaid return label for you and prioritize sending out a correct replacement or issuing a full refund.

We hope this FAQ has been helpful. For any questions not covered here, our dedicated customer service team is ready to assist you. Please navigate to our customer service pages on ladyactivewears.com to get in touch. Thank you for choosing Lady Activewear.